Please respect our time and other clients' time.
Cancelling Your Appointment: If you need to cancel your appointment you must call before noon on the previous business day. All appointments canceled after the cut off will be charged half the treatment.
Not Showing Up For Your Appointment: If you do not show up for your appointment you will be charged the full amount of your treatment.
Showing Up Late: If you arrive late for an appointment you will get whatever remaining time allows for your service, We will not honor the full time as someone else will have an appointment booked after you. However, if you are 20 minutes late, or more, your treatment is forfeited and you will be charged a no-show fee.
Showing Up Sick: Please do not come to your appointment if you are sick. We do not wish to share your cold or flu. You will pass it on to our staff and they will be unable to work to provide you our many treatment services. We do not want you to pass it to other clients.. We have the same policy for our staff. Please call in and re-book; if you arrive sick you will not be treated.
*Credit Cards are needed to hold any booked appointment, they will not be charged unless any policies are broken
Please respect the relaxing atmosphere and our space.
Turn off your Cell Phone. You can't relax if you're answering calls, checking emails, or texting.
We love kids as much as you do but please leave little ones at home. They can be a distraction to you, other clients and staff. If you show up with children your appointment will refused.
Please talk in a quiet voice. Others may be in the treatment rooms trying to relax!
Treat staff members with respect. We are here for your relaxation. We try our best to accommodate all our clients needs. Swearing, foul language and disrespect will not be tolerated.
Take off outdoor footwear before entering the clinic. We like to keep our place clean!
We are a smoke-free facility. According to bylaws, smoking is not permitted in the building or in front of the building within 9 metres of the entrance.
Make the most of your appointment.
Show up at least 15 minutes early for your first appointment as there is some health forms to fill out. If you do not show up early it may cut into your treatment time. If you have seen us before please be at least 5-10 minutes early so you do not feel rushed upon arrival and have time to get settled.